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We Care Support - @EASE Version 3.5+ Download & Original Install

@EASE  Version 3.5+

The following files are required for an Original Install only.

Please Note:  Where the user is brand new (one of the five installs allowed with the license or where an additional license has been purchased, be sure to open more than one workstation and check that proper folder rights have been added for the user or users.

Download the following files to install Ease V 3.5+

The Folder structure for the server should be the following:






   Place in the EaseInstall Folder the files shown below.

   Create a folder called EaseData for the database

For New Crystal Reports install.  Crystal Download to be installed

EaseV2.0 Install Run Next

EaseSetupMSI can be used if the setup.exe is an issue.  (This may not be required ... only some systems have needed it.)

The Ease.INI file found in Program Files(x86)Ease will need to be updated to show the location of the database.

Help Files:  The Setup file @EASE requires the most current version of the Help Files.

       Place this file in the Program Files or Program Files (x86) EASE  folder.

*** Set up the Ease.INI file to point to the database location   Datapath= followed by the pathname

*** Please test a Report print before leaving the install activity.

Receipt Margins for testing on the first install only.  Go To Receipt Menu Print Receipts and run Print Test ... see if the top margin needs aligning.

With the new PDF Receipt format the Receipt Margins set is not required.

If the text needs to be moved down, the Receipt Margins document will explain the process. @EASE must be closed and re-opened to accept the margin changes found in the Ease.INI file.

 The Current Database Update @EASE Update will be required.

The July 2018 update path: Click Here.  Place in the EaseProgramUpdates folder and double click to run.  This is run on each workstation being installed.

Please remember, the Database Update this MUST be run from a computer where the program patch is the most current and the EaseUpdate file needs to reside in C:Program Files(x86)Ease or C:Program Files (x86)Ease2008 (used by older versions of @EASE). If this is not done, error messages will appear.

Database Protection

CompactDatabase2016.exe download

Please review Database TLC found under the We Care Support tab on  The CompactDatabase2016.exe utility should be scheduled weekly. This is NOT a backup program but a database maintenance program that creates a CompactDatabase.LOG file which should be checked by a user to ensure that compact and repair is run successfully at least once a week.

Please Note:  **** Do not change or modify the DPI settings for display settings. DPI setting of smallest is required. Please use the Screen Resolution to change the display.

Batsch Group Inc